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	<title>SuiteTake.com &#187; Telemarketing</title>
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	<description>Post Production Technology, Reviews, Experiences &#38; Opinion from the Edit Suite.</description>
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		<title>From the Assistant&#8217;s Chair: Dealing With Unwanted Guests</title>
		<link>http://www.suitetake.com/2009/01/23/from-the-assistants-chair-dealing-with-unwanted-guests/</link>
		<comments>http://www.suitetake.com/2009/01/23/from-the-assistants-chair-dealing-with-unwanted-guests/#comments</comments>
		<pubDate>Fri, 23 Jan 2009 16:32:30 +0000</pubDate>
		<dc:creator>Scott Roberts</dc:creator>
				<category><![CDATA[From the Assistant's Chair]]></category>
		<category><![CDATA[Dealing with Rude People]]></category>
		<category><![CDATA[Telemarketing]]></category>
		<category><![CDATA[Unwanted Sales Visits]]></category>

		<guid isPermaLink="false">http://www.suitetake.com/?p=391</guid>
		<description><![CDATA[ This is an ongoing study into the mind of an assistant editor, and the various small tasks he is assigned to.


Let me ask you a serious question; when you are editing a project and sitting in deep thought, contemplating what to do next, how many times do you think about purchasing a new line of [...]]]></description>
			<content:encoded><![CDATA[<div class="tweetmeme_button" style="float: left; margin-right: 10px;"><a href="http://api.tweetmeme.com/share?url=http%3A%2F%2Fwww.suitetake.com%2F2009%2F01%2F23%2Ffrom-the-assistants-chair-dealing-with-unwanted-guests%2F"><img src="http://api.tweetmeme.com/imagebutton.gif?url=http%3A%2F%2Fwww.suitetake.com%2F2009%2F01%2F23%2Ffrom-the-assistants-chair-dealing-with-unwanted-guests%2F" height="61" width="51" /></a></div><p> This is an ongoing study into the mind of an assistant editor, and the various small tasks he is assigned to.</p>
<p><a href="http://www.suitetake.com/wp-content/uploads/2009/01/scottpiclesson2.jpg"><span style="#000000;"><br />
</span><img class="aligncenter size-full wp-image-409" style="underline;" src="http://www.suitetake.com/wp-content/uploads/2009/01/scottpiclesson2.jpg" alt="" width="500" height="375" /></a></p>
<p>Let me ask you a serious question; when you are editing a project and sitting in deep thought, contemplating what to do next, how many times do you think about purchasing a new line of make-up, and more so, how many times do you wish that someone would personally come to you while you are working to sell you that make-up?  If your answer was higher than zero, then maybe this post isn&#8217;t for you.<span id="more-391"></span></p>
<div id="attachment_410" class="wp-caption aligncenter" style="width: 310px"><a href="http://www.suitetake.com/wp-content/uploads/2009/01/makeup.jpg"><img class="size-full wp-image-410 " src="http://www.suitetake.com/wp-content/uploads/2009/01/makeup.jpg" alt="Probably not the first thing I think about when I'm working on a Motion project, but it's easily in the top 10..." width="300" height="450" /></a><p class="wp-caption-text">Essential to any good edit.</p></div>
<p> </p>
<p>Several months ago, I was sitting alone at a computer working on a project that needed to be done by the end of the day.  All of the sudden two attractive young women in their early twenties, come strolling in the room.  I am surprised and confused at this, yet not upset.  Sure, they completely broke my chain of thought towards the project I was working on, but they were incredibly cute.  After an awkward few seconds of me squinting at them to see if they were perhaps a gas leak induced hallucination, I finally said hello.</p>
<p> </p>
<p><strong>Me &#8211; &#8220;Hi there&#8230;  What can I do for ya?&#8221;</strong></p>
<p><span style="#0000ff;">Susie &#8211; &#8220;Hi, how&#8217;s it going?&#8221;</span></p>
<p><strong>Me &#8211; &#8220;Well I&#8217;m doing alright, how about you?&#8221;</strong></p>
<p><span style="#ff0000;">Nancy &#8211; &#8220;We&#8217;re doing great!&#8221;</span></p>
<p><strong>Me &#8211; &#8220;Neat!&#8221;</strong></p>
<p><span style="#0000ff;">Susie &#8211; &#8220;Yeah!&#8221;</span></p>
<p><strong>Me &#8211; &#8220;Sooooo.  What&#8217;s new?&#8221;</strong></p>
<p><span style="#ff0000;">Nancy &#8211; &#8220;Ya know, same old same old.&#8221;</span></p>
<p><strong>Me &#8211; &#8220;Yeah same here&#8230;&#8221;</strong></p>
<p><span style="#0000ff;">Susie &#8211; &#8220;This is a great place you have here.&#8221;</span></p>
<p><strong>Me &#8211; &#8220;I built it with my bare hands.&#8221;</strong></p>
<p><span style="#0000ff;">Susie &#8211; &#8220;Really??  That&#8217;s awesome!&#8221;</span></p>
<p><strong>Me &#8211; &#8220;Sure is!&#8221;</strong></p>
<p><span style="#ff0000;">Nancy &#8211; &#8220;I like your shoes too!&#8221;</span></p>
<p><strong>Me &#8211; &#8220;These are $15 dollar shoes, quite a bargain, huh?&#8221;</strong></p>
<p><span style="#ff0000;">Nancy &#8211; &#8220;Wow!  That IS a really good bargain!&#8221;</span></p>
<p><strong>Me &#8211; &#8220;Haha, yeah.  Listen, to be honest, I have no idea who you are, or why you&#8217;re here&#8230;&#8221;</strong></p>
<p>That&#8217;s when seemingly out of nowhere, they pulled out a box of make-up and asked me if I wanted to purchase any.  They probably could have guessed by the amount of rouge, eyeliner, and lipstick I had on at the time that I was <strong>very</strong> interested in purchasing make-up, because I was really caking it on that day.  But I had to decline their offer, because as expected, a 24 year old man has no interest in purchasing make-up on a whim.  When they asked me if I wanted to buy it for my girlfriend, I said I had no girlfriend at the moment.  Then they told me I should get a girlfriend.  That made me realize how lonely I am, so I started sobbing uncontrollably until they slowly backed out of the room.</p>
<div id="attachment_411" class="wp-caption aligncenter" style="width: 310px"><a href="http://www.suitetake.com/wp-content/uploads/2009/01/makeupface.jpg"><img class="size-full wp-image-411" src="http://www.suitetake.com/wp-content/uploads/2009/01/makeupface.jpg" alt="It's smart to take 10-15 make-up breaks a day whilst editing." width="300" height="283" /></a><p class="wp-caption-text">It&#39;s smart to take 10-15 make-up breaks a day whilst editing.  It&#39;s good for concentration.</p></div>
<p> </p>
<p><strong>What they did in effect was 3 things:</strong></p>
<p>1.  Completely ruined my self confidence.</p>
<p>2.  Distracted me from the goal at hand (my editing project), which made me forget what I was going to do next.</p>
<p>3.  Essentially wasted a large chunk of my work time, when they had no business there in the first place.</p>
<p> </p>
<div id="attachment_412" class="wp-caption aligncenter" style="width: 510px"><a href="http://www.suitetake.com/wp-content/uploads/2009/01/elixerman.jpg"><img class="size-full wp-image-412" src="http://www.suitetake.com/wp-content/uploads/2009/01/elixerman.jpg" alt="Typical door-to-door salesman." width="500" height="364" /></a><p class="wp-caption-text">Typical door-to-door salesman.</p></div>
<p> </p>
<p>Door-to-door salesmen are pretty much some of the most anger inducing, useless people I&#8217;ve ever encountered.  I know that sounds mean, but never once have I ever wanted someone to interrupt what I was doing to sell me the most random garbage you could possibly think of.  Make-up, briefcases, waste management services, paneling; this is all stuff that not only do I have absolutely no desire to obtain, but it is stuff that if I <strong>did</strong> need, I would have already gotten, or put some thought into getting.  Joe Schmo salesman never comes into our office and sparks my memory on something I actually want to buy, and if I <strong>did</strong> want to buy it, I&#8217;d probably just get it on the internet for cheaper like a normal person.  If you are selling a random service, you don&#8217;t walk into a building that does something in which you have no idea what they do and try to sell them something they clearly don&#8217;t need.  It&#8217;s almost like going into McDonalds, and trying to sell the cashier a timeshare.  People are waiting in line behind you, she won&#8217;t buy anything from you, so you&#8217;re wasting everyone&#8217;s time and being a jerk.</p>
<div id="attachment_413" class="wp-caption alignnone" style="width: 510px"><a href="http://www.suitetake.com/wp-content/uploads/2009/01/mchappiness.jpg"><img class="size-full wp-image-413" src="http://www.suitetake.com/wp-content/uploads/2009/01/mchappiness.jpg" alt="&quot;Would you" width="500" height="375" /></a><p class="wp-caption-text">&quot;Would you like fries with that?&quot;  &quot;No, but would YOU like a timeshare?!?!&quot;</p></div>
<p> </p>
<p>I know I know, they are just trying to make a living in this bad economy, I should cut them some slack.  But then again, when a stranger walks into our office unannounced looking for &#8220;the owner&#8221; who&#8217;s name he does not know, and tries to sell him train tickets, it borders on ridiculous.  I mean I know that I <strong>personally</strong> buy train tickets at random while I&#8217;m working, because I love the convenience of traveling to mysterious places by train out of nowhere, and I will often get on a train to anywhere when I get off of work, just to see what adventures I will end up on.  But that&#8217;s just me.  Though I love it when people interrupt me while I&#8217;m with a client so that I can plan my exotic train vacation to Montana, I&#8217;m fairly confident that most other people wouldn&#8217;t want that.  To be honest, I don&#8217;t know why&#8230;</p>
<div id="attachment_414" class="wp-caption aligncenter" style="width: 485px"><a href="http://www.suitetake.com/wp-content/uploads/2009/01/train.jpg"><img class="size-full wp-image-414" src="http://www.suitetake.com/wp-content/uploads/2009/01/train.jpg" alt="YOU tell ME a better way to travel than this.  Just try." width="475" height="356" /></a><p class="wp-caption-text">YOU tell ME a better way to travel than this. Good luck...</p></div>
<p> </p>
<p>As an assistant editor, it is one of my duties to ward off solicitors, to make sure that they don&#8217;t bother the editors while their working.  Here are a few tips to make the whole situation smoother.</p>
<p><strong>1.  Establish a friendship with them early:</strong></p>
<p>When they come in the door, start off the conversation with a nice phrase like &#8220;Hey, scumbag, what the hell do you want?&#8221;</p>
<div id="attachment_415" class="wp-caption alignnone" style="width: 510px"><a href="http://www.suitetake.com/wp-content/uploads/2009/01/glassessalesman.jpg"><img class="size-full wp-image-415" src="http://www.suitetake.com/wp-content/uploads/2009/01/glassessalesman.jpg" alt="&quot;Whooaaa, hoho, I can tell your a guy in need of some denim jackets in bulk!&quot;" width="500" height="500" /></a><p class="wp-caption-text">&quot;Whoaaa, hoho, I can tell you&#39;re a guy in need of some denim jackets in bulk!  Take my card!&quot;</p></div>
<p> </p>
<p><strong>2.  Set the correct tone to ensure a pleasant stay:</strong></p>
<p>Spitting on their face may be a little harsh.  So consider spitting on their shoes or shirt.  If by chance you happen to have a whipped cream pie handy, it would be appropriate to toss that into their face.  (Just make sure they don&#8217;t duck out of the way, making your pie hit an old rich fellow).</p>
<div id="attachment_416" class="wp-caption aligncenter" style="width: 360px"><a href="http://www.suitetake.com/wp-content/uploads/2009/01/pieface.jpg"><img class="size-full wp-image-416" src="http://www.suitetake.com/wp-content/uploads/2009/01/pieface.jpg" alt="Nyuk Nyuk Nyuk" width="350" height="350" /></a><p class="wp-caption-text">Nyuk Nyuk Nyuk</p></div>
<p> </p>
<p><strong>3.  Make sure they feel comfortable during their time here:</strong></p>
<p>For months I&#8217;ve lobbied to get a pit bull at the office, because nothing says &#8220;come on in&#8221; like a huge dog foaming at the mouth running towards you at high speed.</p>
<div id="attachment_418" class="wp-caption aligncenter" style="width: 346px"><a href="http://www.suitetake.com/wp-content/uploads/2009/01/pitbull1.jpg"><img class="size-full wp-image-418" src="http://www.suitetake.com/wp-content/uploads/2009/01/pitbull1.jpg" alt="Release the hounds." width="336" height="403" /></a><p class="wp-caption-text">Release the hounds.</p></div>
<p> </p>
<p><strong>4.  Find creative ways to let them know how much you love them:</strong></p>
<p>Install a trap door, it doesn&#8217;t have to lead anywhere in particular, maybe just a dirty pit, or even a fiery pit.  Or go medieval, and have a cauldron of boiling tar above the door.  One pull of a string, and all of your problems will go away!</p>
<div id="attachment_420" class="wp-caption aligncenter" style="width: 510px"><a href="http://www.suitetake.com/wp-content/uploads/2009/01/trapdoor.jpg"><img class="size-full wp-image-420" src="http://www.suitetake.com/wp-content/uploads/2009/01/trapdoor.jpg" alt="Ya know, trap doors are a lot easier to build than you think." width="500" height="375" /></a><p class="wp-caption-text">Ya know, trap doors are a lot easier to build than you think.</p></div>
<p> </p>
<p><strong>5.  Show them they are welcome before they walk in the door:</strong></p>
<p>We had a traditional &#8220;No Solicitors&#8221; sign outside our office.</p>
<p><a href="http://www.suitetake.com/wp-content/uploads/2009/01/no_solicitors_sign.jpg"><img class="aligncenter size-full wp-image-421" src="http://www.suitetake.com/wp-content/uploads/2009/01/no_solicitors_sign.jpg" alt="" width="500" height="333" /></a></p>
<p>But that didn&#8217;t really seem to do the trick.  That&#8217;s why I recently revised it to make sure they get the point.</p>
<p><a href="http://www.suitetake.com/wp-content/uploads/2009/01/shotgun_sign.jpg"><img class="aligncenter size-full wp-image-422" src="http://www.suitetake.com/wp-content/uploads/2009/01/shotgun_sign.jpg" alt="" width="500" height="333" /></a></p>
<p>Telemarketers are a beast of a different nature.  At least you have to commend door-to-door salesmen on having the gusto to annoy you to your face, while telemarketers simply sit in their cubicles and call numbers on a list.</p>
<div id="attachment_423" class="wp-caption aligncenter" style="width: 510px"><a href="http://www.suitetake.com/wp-content/uploads/2009/01/telemarketer.jpg"><img class="size-full wp-image-423" src="http://www.suitetake.com/wp-content/uploads/2009/01/telemarketer.jpg" alt="Don't trust the pretty face and cute headset.  There is only darkness behind those eyes." width="500" height="330" /></a><p class="wp-caption-text">Don&#39;t trust the pretty face and the cute headset.  There is only darkness behind those eyes.</p></div>
<p> </p>
<p>It is impossible to dump boiling tar or unleash your rabid dogs at them, so it is horribly frustrating when a telemarketer calls you.  Often they will call you and say something along the lines of &#8220;Hi, buddy!  How&#8217;s my favorite Burr Ridge editor doing today?!&#8221;  Indicating that perhaps they are long time friends with you, and waste your time for 2 minutes small talking with you until they try and get you to invest in a website.  Then it becomes a matter of whether to cuss them out, say &#8220;No Thanks&#8221;, or just hang up the phone abruptly.  But I&#8217;ve perfected a new method of dealing with telemarketers.  Once I realize they are trying to sell me something, I simply turn the tables and try and sell them something!  You&#8217;d be surprised at how much it throws them off kilter.  It&#8217;s also why no less than 13 telemarketers are now proud owners of Scott Roberts brand homemade wicker baskets.</p>
<div id="attachment_424" class="wp-caption aligncenter" style="width: 395px"><a href="http://www.suitetake.com/wp-content/uploads/2009/01/wickerbasket.jpg"><img class="size-full wp-image-424" src="http://www.suitetake.com/wp-content/uploads/2009/01/wickerbasket.jpg" alt="They could put" width="385" height="332" /></a><p class="wp-caption-text">It&#39;s just big enough to put their soul into.  If they had one...</p></div>
<p> </p>
<p>I like to think that maybe there is an overall head solicitor, like a head vampire, and you just have to drive a telephone through his cold, shriveled heart, and all of his salesmen minions will be free from their annoyance spell.  I think the world needs salesmen, I think they are necessary in order to buy goods your company needs, however, I&#8217;m referring to specialized salesmen who have something you actually want, NOT door-to-door salesmen or telemarketers, who I think are giant human mosquitos.  Because honestly, you can be polite as possible with them; take their cards, shake their hands, give a fake smile; but why would they assume that an editor hard at work would like to be interrupted in front of their clients, so that they can learn a little bit about long distance phone services?</p>
<p><a href="http://www.youtube.com/watch?v=hllDWSbuDsQ">How to Deal with Telemarketers</a><br />
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