Equipment
G-Technology Responds with Major Changes

As it turns out, the internet is a great way to restart communications when it seems to be all but broken down.
Less than 24 hours after my “Boycott G-Tech” post on SuiteTake.com, I received several calls from executives at both G-Technology as well as Hitachi. The calls came in while I was editing so they went to voice mail, but when I had a chance to finally call one of them back I was pleasantly surprised that the tone of the conversation was very constructive and apologetic.
At this point I’ve had a few phone calls with Todd Etherton, who is the Director of World Wide Customer Support at Hitachi. The very first thing he said was that they were very sorry for the experience that I had with their tech support team, and that they agreed that something needed to be changed. We talked for about 10 minutes and then I asked him to call me back when they had a plan actually in place so that I could talk about it on the blog (instead of speculate about what they might do).
The next morning (still less than 48 hours since my post hit) I get another call (again while I’m editing) and I call him back in the evening on my way home. Todd tells me that in response to my blog post, they have made a few significant changes that will alleviate a repeat experience like the one that I had.
Boycott of G-Technology

G-Technology
While G-Technology has been one of my most favored and most recommended companies for well built, professional hard drives, due to a recent experience I can no longer lend my support to the company.
From the mid-2000’s G-Technology has been a leader in high quality products and service. I built my first home edit system on a stack of G-Raid drives because they not only made a solid product, but they were focused on the video pro. They didn’t just talk about data rates and drive speeds, they broke it down into editing lingo – the number of real time streams you could expect – and they guaranteed it.
At one point I had some issues with some G-Raid drives that I had purchased, and they were always very fast to respond and in one case pre-shipped me a replacement drive even before I had sent them back the problem drive.
For me personally, a really sold product means nothing if the company does not stand behind it with good people and exceptional customer service. And that’s where my relationship has now changed.
Change Is Not Always Good
In February 2009 G-Tech was acquired (indirectly through Fabrik) by Hitachi. At the time I thought this was great, because for a long time Hitachi drives have been the best in class, and the most reliable drives on the market. So it seemed like a good idea. But now, two years later it appears this change in ownership has translated into terrible customer service, especially if your warranty has run out.

Over the last 5 years I have spent over $25,000 on two maxed out G-Speed XL systems (around 25TB of combined space). We’re not talking about little desktop drives, we’re taking about making a serious investment in a company, especially for a small boutique post house. I was a very early adopter of the very first units they shipped in January 2007 and even did a post on SuiteTake and The Creative Cow about my experience with the drive. I was very happy with it, and just over 3 years ago purchased a second one for the other edit room. Based on my experience with the company over the years I had no worries.
The Dead Power Supply
A funny thing happened a couple of weeks ago, however. The power supply in the newer drive system went bad and as it’s supposed to, was beeping pretty loud to get the attention of anybody within 20 feet. No big deal, things happen and after all it’s the reason why it’s built with a backup power supply. The drive was still running smoothly, but no longer with a safety net.
I filled out the on-line tech support form at G-Technology like I’ve done in the past, and a day later (mind you this is a serious problem) I get a email telling me that my unit is out of warranty. Figures, it’s always just after it expires that something goes wrong.
Turn Project Archives Into Real Money – BRU Producer Edition

In my continuing effort to find a solid, reliable and affordable solution for long term archival of our editing projects, I have spent the last 12 months testing and creating a workflow for yet another product solution. Unlike when I reviewed the Cache~a a few years back (the positive review since removed from the site), I decided to spend a lot more time really running it through the paces. I learned my lesson the hard way with the Prime Cache and made changes to my review process.
The product that I’m reviewing this time is the “Edit Bay Production Desktop” software and hardware package from the Tolis Group. It has turned out to be quite the winner, and I’m excited to share our experience with it. While they do offer several different solutions of hardware/software or software only solutions (you provide the hardware), I’m going to focus on this one all in one package. It’s my feeling that this is the best fit for the small to medium sized post house with 1-5 workstations. To see some of their offerings, check out their website.
What’s Included – Installation
What I liked about the “Edit Bay Production Desktop” package right from the onset was that it was a complete solution for your Mac. You provide a G5 tower, Xserve or MacPro computer with a open PCIe slot (must be a 8x slot), and they provide you with everything else.


In your open PCIe slot you will install a SAS host bus adaptor. The card they provide is the ATTO ExpressSAS H680, and it was as easy to install as a video card. It’s as simple as removing the side panel of your tower and adding the card to your open slot.


(Above is the Expansion Slot Utility that is on most, but not all Power Macs. Because the system we have the card installed on (a quad G5) does not support this utility, I took this snap from a different computer in the office just to show the utility. So don’t be surprised that in this shot the ATTO card is not listed. This utility allows you to configure the speed of your slots by dividing up the bandwidth in whichever way best suits your setup)
Once booted up, you install a driver for the ATTO card from the included CD, reboot again and the card is ready for use.
After that, turn the machine off and attach the LTO drive. Depending on the package that you choose, you will receive either a LTO-4 or LTO-5 drive. Both are HP drives in a external case. We have the LTO-5 drive.
With the LTO drive attached and the machine booted up, install the BRU Producer Edition software (from here on referred to as BRU PE) . This is really the heart of the product and is written for OSX specifically. Installation is as easy as mounting the included CD ROM or downloaded .dmg disk image and running the installer. Now you’re ready to start.
Final Cut Pro Mobile: Touch Your Edit
It is with great excitement that I am finally able to make an announcement that has been eating at me for nearly a year now. In June of 2009 when the iPhone 3GS was released I had a flash of what the future could hold for editing, and it’s that moment of inspiration that gave birth to the product I’m announcing today.
Our new groundbreaking product, Final Cut Pro Mobile, is now available on the iPhone 3GS. It will also be available on the iPad later this year. You heard me right – the full suite of FCPS apps have been ported to the iPhone 3GS, and in some cases, we’ve been able to add additional features not found in the current offerings from Apple.
Much of our inspiration at SuiteTake.com to create this mobile suite was inspired by the growing interest in editing projects outside of the office. While the edit suite has been the traditional place to get your project done, technology no longer limits us to just a single location. And it was with that vision in mind that we marched forward with the project. Here is a quick overview of what the new suite includes.
The Nintendo Editing System
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OH WOW! BREAKING NEWS!! In case you you didn’t hear last night, there has been some exciting news in the world of post production in the wake of the Apple announcement of the iPad. Lovable video game company Nintendo has just announced they would like to join the editing world with the release of the Nintedit System!
Whether or not this ends up being any kind of major player in the editing world is still in question, but I was blown away at the potential capabilities of the system, yet completely shocked in general that they are even deciding to make this. I’ve loved Nintendo for years, dating all the way back to NES, and I think it’s crazy that they would try and make this jump into post-production. I guess they wanted to make the case that video editing should be fun and universal, and shouldn’t be left alone to the technical folk.
Don’t Sell That Old G5 Just Yet!
With so many software programs and hardware only supported by the Intel based Mac computers, you might find that having that old Dual/Quad G5 around is becoming more and more problematic. And that may be true, especially as a production machine. More and more of the Apple and Adobe apps only support the newer processor, so upgrading starts to become difficult. Even Snow Leopard is only supported by Intel machines, so your G5 kind of gets stuck in time.
But I’m going to give you a few options to still make use of that older machine, and it will end up having more value to you than the few bucks you can fetch by selling it on eBay. Currently a Quad G5 (the last and fastest G5 made) is going for about $600, and that’s if you throw in a bunch of extra software/upgrades. And who wants to deal with shipping the beast anyway. My vote would be to keep the machine around and put it to work.
FileServer
One of the best things you can do is add more storage to the machine and have it as a file server. For example, in our office we have 3 main edit rooms, but there are many files that we use on jobs that are shared. We have a music library, stock footage, stock effects, some Editor Toolkit graphics, SFX, Custom Compressor Settings and many template items that we’ve created in house. We used to have all of these items installed on every computer in the office. Not a big deal, except when you make an update you have to make sure that every machine is updated with the same items or you quickly get out of sync. Having just one place to store it all is much more manageable.
Backup Server
Another option would be to add extra storage and make it a backup server that monitors the computers in your office and backups new files on a daily or weekly basis. You can do this using the new Retrospect 8 for the mac, or ChronoSync and Chrono Agent. Both packages work the same way, having a small client app running on your workstation, and the server software running on the backup machine. You select what you want to backup, when you want to back it up and where to. The nice part is that once it’s setup properly, you don’t have to keep remembering to back things up before you leave every night.
WIKI Server
Finally, you can install OSX Server (10.5) software and use it for workgroup management, contact files, file server and even a WIKI. We have a WIKI that we use for ECU (Edit Creations University) where we have all training materials, tips and tricks, job specific information, client FedEx numbers and even the employee manual. It’s all accessible to all employees whenever they need to reference anything, and any employee that has permission can add their own posts or revise posts that are there with new information. It becomes a very centralized location to store information, files, and video tutorials.
Creative Samples Database
Over the past 10 years I have slowly collected still images, QuickTime movies, DVD’s, tv commercials, show opens, movie trailers and so on, of things that I found inspirational or creative. The main reason was that I wanted to have something to spark my creative juices when I was just dead in the water looking for a new idea. I don’t like to steal an idea directly, but there’s plenty you can take from any given example and than make it your own. Often just seeing something will spark an idea of your own.
I have so many samples now that I created a database called Creative Spark. Everything is processed into a friendly format and imported into the database. Once in there, it’s tagged for any number of attributes, from the type of video it is to what types of things is shows examples of (camera work, effects, text, graphics, etc.). This is the kind of thing that works great in a shared environment and it’s now accessible to any of the editors or producers in the office.
It also comes in handy when you’re trying to describe an effect or look to a client. It’s much more effective if you actually have the example right there to play for them.
TimeMachine Volume
Most people hook up an external drive for use with Apple’s TimeMachine. But by adding up to 6TB of internal space, you can do the same thing and take up no extra counter space. We have a TimeMachine volume on each edit computer that runs twice daily* to backup the active projects (and only the active projects). We’ve found this to be a very solid part of our overall backup strategy.
* If you use TimeMachine you know that you really don’t have a lot of choice when it runs and how often. However, you can use a free program called TimeMachineEditor to give you more control over this. I personally don’t need it to backup every second that I’m working, but even once a day is enough in most cases. It takes less of a toll on your system resources that way too.Whatever you decide to do with that G5, more storage is probably going to help. Today’s post will walk you through how to install more storage than you ever imagined in your aging G5 so that it’s up to snuff for you’re data needs. Of the ideas I outlined above, all could be implemented on a single machine and play nicely, and in that case you would absolutely want to add more storage.
Review – Lite Panels Micro Pro and Chimera Color Correction Screens

What’s this? Production gear reviews on a post-production blog? Yup, that’s right. We’re not all just codecs and compression here at SuiteTake; we do actually put on our shoes and socks and get to shoot too. In fact, there’s nothing better to appreciate parking your rear in a comfy edit chair all day long then luggin’ production gear around on an old fashioned shoot now and then.
So yes, we do shoot here too and have come across a few nifty little production gadgets that have proved very helpful in the field: The Lite Panels Micro Pro and Chimera’s Color Correction Screens for their softboxes.
OPINION: Even If You’re Cheap, Don’t Cheap Out On Your Hard Drives

Hard drives the single most important piece of tech we use as digital media professionals. When you think about it, every bit of work you do is saved to these mechanical/magnetic devices spinning at thousands of RPMs. You may spend hours, days, weeks or even months on a project – and all the time you’re trusting that the drives do not fail you. If you really let your mind dwell on it you may actually start to lose sleep!
Having regular backups is important enough (that’s for another day, another post) but how about starting with a quality drive system? I’ve seen too many people buy drives for their edit systems based on price and price alone, only to be burned and burned bad. It’s like shopping around for a heart surgeon and going with the cheapest guy.

“Hi everybody!” “Hi Dr. Nick!”
I was told a story about an editor that was working on a big show for the Discovery channel for over 3 months, and 5 days before he was to master the show his drive system went down and all was lost. Every bit. There was no way to recover 3 months of work in time to make the broadcast date so they not only lost the job and all future work from Discovery, but 3 months of revenue that they had already worked for. Just pause and think about that. That’s the kind of thing that some companies can never recover from.
At Edit Creations we have a job that we do every year that lasts from January through the end of June (2 rooms, 5 days a week), creating multiple videos and various programs that all play at a show in July. Whenever we start to come down that home stretch I remember that story and start to get a bit nervous. I’m always making sure that our backups are in good shape.
This post is all about making sure the drives you buy are worthy of the work that you’re doing. Or more importanly, that you avoid the drives that are not.
Sony EX-1/EX-3 and Final Cut Pro, What’s Your Workflow?
Late last year we added a new camera package to our offerings at Edit Creations. In part because we wanted to diversify the services we had to offer, and also because it played into a spinoff company we’ve been working on. That new company would be a lot more production based then Edit Creations currently is.
We looked at all the options out there in the sub 10K price range, and after weeks of research ended up with a Sony EX-1. That really surprised me because when we started the search I was pretty much set on the Panasonic P2 format and the AG-HVX200A model. Not only do I have experience with that camera, but almost everything else we do is shot in the DVCPro HD format, so we have a nice workflow in place. More then that though, I can’t stand editing in the MPEG-2 format. It’s fine for shooting and can capture great images, but once you get it into the edit system you can be assured you will rendering more then ever before. But in the end, the Sony EX-1 won hands down in image quality, built in features, and price. There was just no denying it.
So, what to do with the workflow?
On the first several projects we tried multiple different ways of attacking the projects. Everything from working in the MPEG-2 format natively to converting everything to ProRes and editing with the converted files instead. We also have extensive experience working with the Sony software, which includes XDCam EX Clip Browser and XDCam Transfer.
In addition to all of this trial and error, I was training a client on how to handle the workflow for his own project (he was renting our camera). But it seemed every time I met with him I was saying “OK, I know I said do it like this, but now there’s a whole new way to do it”. Nothing like learning on the job to keep everybody on edge!
So here we are now, about 6 months later, with what I believe is a solid workflow. So if you’re using EX-1 (or XDCam footage of any kind) you can learn from our mistakes and start off on the right foot.
Is Your MacPro Louder Than Your Audio Mix?
Here at SuiteTake we try to be neat. We try to be clean. You know, it impresses clients when they walk into a nice neat and clean suite instead of a smelly pit of filth. So we vacuum, we take out the garbage filled with empty coffee cups, Chinese food containers, and the occasional empty bottle of Baileys Irish Creme, we wipe down the counters, we scrub the caked up residue of hundreds of lotiony hands turning the various doorknobs. Sure, this makes for a pleasant working environment for us and our clients but what about the real work-horses of the office – the Macs?
Eternal Backup of the Spotless Drive (Part 2 of 2)
This is the second of a two part series on the Quantum A-Series LTO drive. You can find part 1 here.
Once Quantum released the unbelievably fantastic Version 3 upgrade three months ago, any minor inconvenience we were having with the tape drive seemed to disappear. They really did a great job listening to client comments and fixed virtually every problem that needed to be addressed. The interface is more fluid (you used to not be able to adjust the size of the windows), and there is no longer a self-destruct button next to the eject button. There is now an automatic preventative measure in place to no longer lose the table of contents (a problem we had early in its use, it appeared worse than it actually was). We can fill the tapes up as full as we want (we used to need to add a cushion of space to prevent filling the tapes “too full”). I can now let my pals < and ? into the drive without concern. Oh, they can invite the rest of their friends as well, the blacklist is lifted! There is still only a 97 character limit for filenames, but only once in a blue moon do I export FCP movies titled…
Talking LTO on the Buzz with Larry Jordan
After a few weeks of email exchanges about backup strategies with the “Ever Handsome” Larry Jordan, he invited me on the Digital Production Buzz to talk about my experience with the Quantum A-Series LTO backup drive. If you don’t normally listen to the show, below is an excerpt of my interview with him. If you would like to become a regular listener, you can subscribe to the show on iTunes. The show airs weekly and you can’t help but learn something new with each new episode.
Listen to Interview
Eternal Backup of the Spotless Drive (Part 1 of 2)
Archival of editing projects and tapeless camera originals is a hot topic these days, with opinions flying everywhere. Today’s post covers our experiences with both hard drives and the new A-Series LTO drive from Quantum.
In early 2008, we decided to switch to LTO tapes for all of our long term archiving. We previously used external IDE drives (well, internal drives put in cases to make them external) for our backups. They work decently for at least a while. The problem was, it got to the point that we had to use Chronosync, a file synchronizing software, to bring back any element from a project because digital hits would appear in the video files due to bad data blocks copying over from the drives back onto our system.
G-Speed, Un-boxing
About 2 years ago we decided that we wanted to start taking steps to move toward a shared network of storage. But when you look at what it costs to do everything at once, it is just outrageously expensive for a small post house like Edit Creations. So, we decided to break it down into smaller purchases that over time would reach our goal.
Step one, we purchased the newly released (at the time, early 2007) G-Speed XL, 8TB, 16 drive 4 Gbit Fibre system, a new ATTO Celerity FC-42ES Fibre card, and a new Quad MacPro to hook it all into. The result was a super fast edit system that could handle anything we threw at it.
Here we are just over a year later, and faced with almost all of our jobs going to HD (Mostly the Panasonic DVCProHD format) and continuously running out of drive space, we decided to buy a second unit. We went with another G-Speed based on our great experience, but this time bought a 12TB system. Once formatted you have about 10TB of usable space. We purchased another ATTO card, ran about 50′ of new fibre and were ready to receive the drive!
One thing I didn’t do the first time was take “un-boxing” photos. This time, I remembered. I know it’s a bit geeky, but the video geek in you will enjoy it.
So now we have two dedicated RAID system, and two rooms that can handle all of the HD jobs coming up. What’s the next step? A fibre switch, management software, and a media controller computer. Not this year though, that sounds like a nice 2009 upgrade.





























